1. Student and provider titles
2. Student and provider "blurbs"
3. Front page content
4. The side bar

These titles help direct the two main audiences in the right direction. Feel free to use different terminology here if you like. Keep in mind that the terms "Student" and "Provider" will continue to be used throughout the website for these user types, no matter what titles you use here.

TIP: Another effective way to direct the two main audience groups might be to use titles that highlight the actions that each group are likely to want to do. Examples: "Find a place to live", "Advertise your property".

These "blurbs" are an opportunity to provide audience-specific information, in addition to the default actions that are shown above the blurb.

TIP: It's possible to have too much "blurb", leading to a type of clutter and confusion known as "blah". Too much text or lots of bold text can make a blurb look impenetrable to users who are trying to get something done as quickly as possible—and so they end up skipping it. So, keep your blurbs short and snappy if you can. Try linking to a separate content page if you have have more to say. And if you have things to say to both students AND providers you can use the next option, which is....

This is where you can be a bit more expansive about things like the purpose of the website, a description of the service you offer, general information, and helpful links.

TIP: When you're trying to point out important information, it's easy to go overboard and present A WALL OF BOLD TEXT (***IMPORTANT, MUST READ!!!). This can be counter-productive: if everything is important, then nothing is important. If you think about the way you use other websites, you'll probably conclude that people will usually only skim this text. So try breaking your content up in to sections with headings and very selectively bold important key words. If you have a lot to say on a topic, create a new content page with all the details and just link to it from the front page.

This is a bonus option: the side bar is shown on every public page, not just the front page. Unlike the other options above which are under Admin > Content > Front page, you edit the sidebar from Admin > Content > Side bar.

TIP: Because space is tight in the side bar, links and occasional brief sentences will work best. Again, try to limit what you put here to just the most important things, as too much will mean a side bar that trails off the page: it's almost guaranteed that no one will read to the bottom in that case.

There are two parts to the change.

There's a new page for adding listings, with a few quick questions to help advertisers get started quickly. The "Address" text box now pops up a list of matching addresses, which saves the advertiser from having to enter street address, suburb, state and postcode separately.

As well as making it easier for new advertisers to get started, this should lead to more accurate addresses with less typos.

After filling out the new listing details, advertisers are sent to the normal listing form with the relevant fields already set up for them.

You might have encountered situations where the map marker ends up in the wrong suburb, state or even country. Advertisers can now adjust the location of the map marker if the automatic lookup places it incorrectly.

You can also use this drag feature from admin to correct stray map markers.

You now have the option to automatically email providers after their listing has been in the queue for a while. The setting to enable this is under Admin > Settings > Email Templates > "Send an email while listings are in the approval queue". As well as changing the email template, you can also set how many hours you want to wait before sending the email.

The default email apologises for the delay and explains that you'll try to approve the listing as soon as possible. This might be useful at busy times of the year, when a bit of proactive reassurance could reduce enquiries and complaints from providers.

This will handle a variety of unit address formats, things like:

APT 2 14 Smith St

Only listings with "unit", "flat", or "apartment" in the property type will be checked in this way. One exception is granny flats, which won't require a unit number.

Hopefully this improves the quality of addresses, without making you do any extra administrative work.

You can now configure an email to be sent out after providers add a listing. In this email you might like to let people know that you might take longer than usual to process their listing.

As with other email templates, you can find this new one Admin > Settings > Email templates. Tick the box to "Send an email to providers after they submit a listing" and then you can customise the "Listing submitted" email that will be sent.