Where Does Email Go?

Recent updates give you more insight into automatic emails. Automatic emails are one-off emails — the emails that get sent when a user does something (like registering), or needs a reminder (such as when a listing is about to expire).

Up until now, you've been able to configure the templates for these emails through admin, and see the last known status for an email address.

With the new changes you can see the text of each message that was sent, and whether it was delivered, or bounced, or was treated as spam.

Verification Is Now Required For Your Sending Email Address
With these changes, it's now a good idea to verify your sending email address (the Admin > Settings > Email > "Send From" setting). Verification only has to be performed once, and it's simply a matter of checking your "Send From" email address and then clicking "Save". This will bring you to a page to verify your email, which involves receiving an email from Amazon SES (Simple Email Service) and clicking the link it contains.


Once you've verified, we can send email with this address as the sender. Until you verify, we will send from "noreply@studystays.com", with your email as the Reply To address.

So verifying your email address gives recipients a better idea of where each email is coming from and why they're getting it.

Viewing Sent Emails for Students and Providers
You can see how many emails have been sent to a particular student or provider from their sidebar.

In the example above, clicking the "3 emails" link will show you which emails were sent to this user and when, along with information about whether each email was delivered or not.

New Outgoing Email Report
You can find this report under Admin > Reports > Administration. It shows a list of emails that have been sent, with the most recent emails first.

Send Mailouts From Your University Address
Mailouts will now be sent from your university address, rather than mailout@studystays.com. You'll need to verify your sending email first, as described above. This gives your mailouts some added credibility, because people can trust that they're coming from you.